Run a Survey on Your Thank You Page Asking If People Had Any Issues

This is probably not the first thing you’ll think of when running surveys on your page, but you’ll be surprised how many insights you can get from this.

Try adding a survey to your confirmation (or thank you) page and ask “Did you face any difficulties during the sign-up process”?

For instance, with this survey, we found out that the text message verification didn’t work for one of our clients, an issue we wouldn’t have found ourselves. On a different site, we found out that people couldn’t enter their postal code, only because the field was set to ‘text-only’. Ouch! A great tool for adding surveys is Hotjar.

Not sure about what questions to ask? Check this post with 50 survey questions.